How Much Are You Worth To an Online Lead-Gen Site?




It is time for another look at enterprise IT from our friends Chief and Chuck. If your management still thinks Facebook and Twitter are fads, then perhaps this cartoon will hit home. After all, if we could only just not be bothered all the time from our customers when they have problems, right? One way is to just ignore them, and the message from this cartoon is clear: You do so at your own peril.
We’ve written many articles on the need for using social media to engage your customers, including the analysis of Oracle’s acquisition of Vitrue earlier this week and this infographic we linked to last year that shows customers want to use social media for support. Maybe it is time you re-examined your own policies to make these tools both easier and more popular in your enterprise.
CA Technologies’ CHIEF & CHUCK is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License. Based on a work at http://www.ca.com/cdit.
Source: Cartoon: Why Social Media Matters for Your Customers
It is time for another look at enterprise IT from our friends Chief and Chuck. If your management still thinks Facebook and Twitter are fads, then perhaps this cartoon will hit home. After all, if we could only just not be bothered all the time from our customers when they have problems, right? One way is to just ignore them, and the message from this cartoon is clear: You do so at your own peril.
We’ve written many articles on the need for using social media to engage your customers, including the analysis of Oracle’s acquisition of Vitrue earlier this week and this infographic we linked to last year that shows customers want to use social media for support. Maybe it is time you re-examined your own policies to make these tools both easier and more popular in your enterprise.
CA Technologies’ CHIEF & CHUCK is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License. Based on a work at http://www.ca.com/cdit.
Source: Cartoon: Why Social Media Matters for Your Customers
Infographics are still a thing with a lot of companies, if my inbox is any indication. Easel.ly, a service that recently debuted in beta, is making it easy to create infographics online. Whether it should is another question.
Easel.ly is a Web-based tool for creating infographics. It’s still in its early stages, so you’ll find some rough edges, but it does live up to the “easy to use” promise. Select a theme, your objects and shapes, plop in some text, and you can have a passable-looking infographic in a very short amount of time.
Right now it seems to be missing a way to actually develop charts inside the tool – there’s just a placeholder for charts that drops in one static chart image. The color palette is “coming soon,” and the SVG export contains errors – at least as far as Chrome and Firefox are concerned. But, this is a beta product. Assuming the Easel.ly folks get the kinks worked out and fill out its features, it should be able to generate decent-looking infographics pretty soon.
Easel.ly doesn’t seem to be the only game in town for quick-and-dirty infographics, either. There’s visual.ly, which seems to have a few stock infographics you can create. I haven’t tried that one, though, because it requires authorizing via Twitter or Facebook. (Sorry, kids, I am not willing to give you access to my social media accounts just to create a lame infographic.)
Judging by the number of infographics that are pitched to ReadWriteWeb, there’s a lot of demand for creating infographics. Unfortunately, there’s a lot more pink slime in infographics than actual beef these days.
To put it another way, most infographics suck. It was true when we wrote that last November, and it hasn’t gotten any better; if anything, it’s gotten worse, as companies keep churning out infographics in the hopes of a “viral” campaign. When infographics started to become popular, many were just thinly disguised promotional vehicles with dodgy data and a lot of self-promotion. Lately, they’ve dropped the pretense and just gone whole-hog on the self-promotion.
Want an example? I’ll pick on one of my former employers, who pitched me an infographic on 20 years of SUSE history (PDF). Now, there’s nothing wrong with SUSE promoting its 20th anniversary. There’s really nothing wrong with creating a nifty graphic that illustrates SUSE’s achievements over the years. But calling this an “infographic” is stretching the term to near breaking. At best, it’s a timeline with a few numbers thrown in. (Also, somebody needs to get the chameleon to the vet, pronto. It’s not looking very good.)
There’s this one from RewardLoop that is entirely self-promotional. Domo has one about “the incredible data explosion” that is as confusing as it is light on actual data. In the “Competitive Edge” section, it is entirely unclear whether individual companies are being compared, or industries as a whole.
The point isn’t to pick on these companies, though, but to illustrate a point: Infographics are apparently not that difficult to create. The Web is littered with them. But good infographics are difficult to create, because it means having worthwhile information and putting it in context – not just slapping some pixels together in a semi-pleasing manner to help with your branding.
When there’s a Web-based app that does that, I’ll be very interested.
The folks at Litmus.com have prepared this interesting infographic about to boost the results from your email campaigns. Who knew that your readers would be more likely to click on your messages if a button included an arrow icon? And that because of image-blocking features on most email programs, make sure that you use what they call a “bulletproof” button by combine HTML and background codes so that the button will be visible when images are enabled.
Source: [Infographic] How to Write the Best Call to Action Emails
A series of conversations this morning on our chat line along with this infographic published last month got me thinking about how many vendors are allowed to bill my credit card with any kind of regular frequency. Remember when eCommerce was first starting out and many folks said no one would use their credit cards for any online purchases? Seems so quaint now.
So here is my own tally:
It isn’t a long list, on purpose. Yes, I would like more convenience with vendors to store my credit-card credentials, but I just don’t trust them. And I buy a lot of stuff online: almost all of my airline tickets and concert tickets for example. But I don’t store any of the credit card info.
What about Google? They are trying to get more people to give them their credit cards when they sign up for new Gmail accounts. (It is still an option.) I didn’t give them my credit card information before and I won’t now.
One of our reporters has taken this to an extreme, and doesn’t do any online shopping whatsoever. I think that is harsh. And others amongst you might have a longer list, or are more trusting.
What about you, do you have more or less the same pattern?
