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Posts Tagged ‘fan page’

How to Hide Posts on a Facebook Fan Page

March 5th, 2012 03:00 admin View Comments

shutterstock_facebookkeyboard-150.jpgIf you manage a Facebook fan page, you’ve probably experienced the tricky experience of navigating through user posts. Fans of the page post like mad. Then you go back to see this strange onslaught of posts. It’s too late to delete any of them – plus, you don’t want to upset fans. There must be a better way to moderate.

Facebook pages now have a feature that allows admins to review user posts before allowing them to appear publicly. This will not only help moderate spam posts, it will also give organizations more control over what appears on these walls. But is that a good thing?

For social media marketers who demand control over their pages, this is great news. If a comment or idea strikes the marketer as inappropriate or just not useful, it will never appear on the Facebook fan page wall.

Facebook moderates what types of images appear, making sure that there aren’t any nipples. Now marketers can act more like Facebook and less like, um, social media marketers?

Facebook-fan-page-moderate.jpg

What about crowdsourcing? What about types of Facebook fan pages that benefit from an onslaught of bizarre reactions by users? Take @horse_ebooks‘ Facebook fan page, for example. Each tweet gets posted to Facebook, and in turn elicits strange reactions from Facebook users. To moderate a page like this would mean ruin.

horse_ebooks_screenshot.jpg

To change the Facebook fan page permissions, go to Edit Page > Manage Permissions and then select “Only show posts by [your page] and friend activity on your page until reviewed by an admin.” In the Timeline Activity Log, this means that Facebook will hide posts made by other users.

The “Friend Activity” section of the Facebook fan page remains the same. This only affects posts that users make on the wall.

Image courtesy of Shutterstock.

Source: How to Hide Posts on a Facebook Fan Page

Get Satisfaction Upgrades Social Customer Support Forum On Facebook

June 24th, 2011 06:01 admin View Comments

Customer support startup Get Satisfaction is partnering with social marketing company Involver today to update its Facebook app to become more customer-friendly. Get Satisfaction’s Facebook app, which launched last year, adds a customer support tab for a brand’s Fan Page.

Customers are begin wall discussions in the form of four topic types: Ask a Question, Share an Idea, Report a Problem, or Give Praise. When customers begin to post a question, Get Satisfaction searches for and suggests similar threads to give consumers instant answers to commonly asked questions.

The company says that Get Satisfaction for Facebook is used by more than 600 companies and organization, including Proter and Gamble, Flipboard, and Gilt Groupe.

Unfortunately, the application wasn’t able to import support questions on the Facebook Fan Page into the company’s existing Get Satisfaction community on the web. Today, Get Satisfaction is partnering with Involver to integrate the Facebook Wall with a company’s existing Get Satisfaction community, allowing support agents to import Wall conversations directly into the community for discussion and resolution. The updated Facebook app will collect and organize all the social knowledge (questions, feedback, concerns, and praise) found on the Facebook into a

So why is this a big deal? It helps companies transform Facebook Fan page requests into actionable information within the Get Satisfaction community. And the fact is that some support agents would rather not conduct these conversations on Facebook itself, but rather within the support community.Get Satisfaction CEO Wendy Lea says that this was one of the top requests from customers.

Source: Get Satisfaction Upgrades Social Customer Support Forum On Facebook

PhoneItiPad – Hack Turns iPad 3G Into An iPhone

May 28th, 2011 05:14 admin View Comments

iPad 2

Folks at iPhoneIslam Team claim that they have managed to hack iPad 3G to enable full phone and SMS functionality like the iPhone.

iPhoneIslam Team has previously released jailbreak tweaks like FaceIt-3GS that brought FaceTime – Apple’s video calling feature to iPhone 3GS.

iPhoneIslam Team has provided the following details about PhoneItiPad, which will turn the iPad 3G into an iPhone:

A hack that will change the game. Can you imagine trun your iPad to a fully functional phone.

WIth No Speical Hardware all what you need is Jailbroken iPad 3G and your iPad 3G will do anything you expect from iPhone… Phone Calls, SMS, FaceTime by Phone Number… ETC

You can checkout the demo video of a hacked iPad 3G working like an iPhone:

iPhoneIslam haven’t provided a release date for PhoneItiPad, but have mentioned that they’ll release PhoneItiPad on Cydia very soon.

Though we don’t fancy the idea of using the iPad as a phone, it’s pretty amazing that they have managed to hack an iPad to make calls, send SMS etc.

As always, we’ll keep you posted if there are any further updates so stay tuned here at iPhone Hacks or join our Facebook Fan page or follow us on Twitter or subscribe to our RSS feed.

Is it something that you’ve been waiting for? Tell us in the comments below.

[via YouTube(iPhoneIslamTube)]

Source: PhoneItiPad – Hack Turns iPad 3G Into An iPhone

Tigerlily Raises $1.3 Million To Help Brands Avoid Nestle-like Fan Page Disasters

May 3rd, 2011 05:13 admin View Comments

Recently, Paris-based Tigerlily seemed like it was slipping under the radar. It’d been a while since we’d heard anything from the company that we suggested Nestlé take a look at when the brand came under fire on social media platforms last year. Tigerlily had also caught a bit of attention before, as it was a finalist for LeWeb in 2009 and the Europas last year. But the startup that specializes in social marketing or Facebook fan page solutions has just announced that it has raised €900K or $1.3 million.

The funding comes from 3 France-based funds: Seventure Partners, Boulas Ventures and newly founded entrepreneur-investor club Seed4Soft. Tigerlily says it’s planning to use the funding primarily for European expansion – mainly in the UK. And while the company doesn’t have plans to open a foreign office right away it is open to collaborating with people based in London. Tigerlily’s CEO, Matthieu Chereau, says the 10-person teem should be more than doubled by the end of the year.

There are currently over 10,000 different brands currently using Tigerlily’s solutions, which provide a number of tools for managing and developing Facebook fan pages. Some of these tools allow Fan page administrators to moderate comments, offer localized content or coupons to their fans, and integrate shopping applications. Tigerlily does use a Freemium business model, meaning that a free version is available for most of its solutions.

The competitor of Sociabliz is also the first investment that Seed4Soft has announced since its official launch at the end of March. The investor-club that specializes in enterprise software had made several other investments prior to its launch date.

Source: Tigerlily Raises $1.3 Million To Help Brands Avoid Nestle-like Fan Page Disasters

Burn Notice Prequel Goes All Dual Screen With Realtime Comments

April 17th, 2011 04:52 admin View Comments

TV is just not the same without Twitter and Facebook chatter. Tonight’s prequel movie Burn Notice: The Fall of Sam Axe comes with social chatter about the show on your laptop courtesy of Echo, the realtime commenting system. The USA Network launched this companion site, which pulls in comments, Tweets, Facebook status updates and Fan Page comments, as well as YouTube video and Twitpic photos about the show.

Echo gathers it all into alive chat feed, which is then curated, and the best comments appear on TV. Prior to the show, actor Bruce Campbell answered questions online about the show. In the first two hours, 18,000 fans were commenting in the stream, hoping their comment would be plucked into the curated channel which was shown on TV.

Yes, all of this harkens back to AOL chatrooms filled with minor celebrities, but this is realtime, dude. And the feedback loop is now plugged into the broadcasting system. Your Tweets will now be televised.

Source: Burn Notice Prequel Goes All Dual Screen With Realtime Comments

iPhone Dev Team Confirms Untethered Jailbreak For iOS 4.3.1 Is ‘Solid’

March 31st, 2011 03:01 admin View Comments

iOS 4.3.1

We had reported couple of days back that iPhone hacking expert Stefan Esser who goes by the Twitter handle i0n1c had figured out a way to jailbreak iOS 4.3.1, which was untethered.

He had also handed over the the untethered iOS 4.3 jailbreak to iPhone Dev team so that they could test it before releasing it to users. MuscleNerd, one of the members of the iPhone Dev team has revealed that the untethered iOS 4.3.1 jailbreak is ‘solid’.

MuscleNerd tweeted:

well @i0n1c’s untether is solid! Just working out overall 4.3.x JB issues and Cydia :)

Though MuscleNerd has not provided an ETA, based on MuscleNerd’s tweet it looks like we won’t have to wait too long for the untethered jailbreak for iOS 4.3.1 for iPhone, iPad and iPod Touch.

Sn0wbreeze for Windows and PwnageTool for Mac with custom bundles can already jailbreakiOS 4.3.1. However, they support only a tethered jailbreak, so users have to use iBooty (Windows) or tetheredboot utility (Mac) to boot into jailbroken state if they need to reboot their iOS device.

We’ll let you know if there are any further updates so stay tuned here at iPhone Hacks or join our Facebook Fan page or follow us on Twitter or  subscribe to our RSS feed.

[via Twitter (MuscleNerd)]

Source: iPhone Dev Team Confirms Untethered Jailbreak For iOS 4.3.1 Is ‘Solid’

How to Convert a Facebook Profile to a Page

March 10th, 2011 03:30 admin View Comments

We’ve discussed previously why it’s important for businesses to create a Facebook Page, rather than a profile. Pages come with detailed analytics and unlimited fans (as opposed to the 5,000 friend limit profiles have). Perhaps more importantly, representing a business on Facebook with a standard profile is a violation of the site’s terms of service and can result in the account being shut down.

It’s easy enough for companies just getting started on Facebook to create a proper Fan Page, but what if you’ve already established your brand’s presence using a standard profile? Unfortunately, Facebook doesn’t provide a magical button that automatically converts profiles to pages, so it’s up to you to manually make the switch.

First, Create the Page

If you haven’t already done so, you’ll need to create a Page for your company. In many ways it will mirror the profile you already have. Do this from your personal Facebook account, not the account you used to create the ill-fated company profile, which we’ll be deleting later.

Use this time to add your company’s general information, branding, third party integrations, and custom designs you may want. You can also choose a custom URL such as www.facebook.com/yourcompany, which can help make marketing the new page easier.

Scale Back the Profile’s Privacy Settings

By default, your profile is easily found by others. Whether it’s via their internal search engine or friend recommendations, Facebook very much wants people to find each other in general. To discourage new people from friending the soon-to-be-defunct profile, you’ll need to scale back the privacy settings so it’s not as easy to find.

Since the point of Facebook is to connect with others it doesn’t offer the option to completely exclude your profile from search or to not accept any friend requests. The next best thing would be to change these settings so that instead of “Everyone” being able to find and friend your company, only “Friends” or “Friends of Friends” can. Any privacy settings that have the “Friends Only” option should have that selected.

Set a Deadline

The process of converting a profile to a page is very time-sensitive. You want to be quick about it, but not so fast that you fail to get the attention of your existing friends and end up losing those connections without an explanation.

Setting a deadline is key. Give yourself about two weeks. That should be enough time to effectively communicate the change to everybody without jumping the gun.

Inform Your “Friends” (Soon-to-be “Fans”)

Now for the tricky part: Explaining the change to your profile’s existing friends and politely encouraging them to become fans of the new Page.

The easiest and least intrusive way to do this is via status updates to the original profile. For the first week, you’ll want to put up one status update per day letting people know that the change is afoot and giving them the opportunity “like” your new Page. After a week or so, considering posting two per day, at different times of day.

The status updates should differ slightly in wording each time, so as not to appear automated and robotic, but they should communicate essentially the same thing: 1) That your company is converting to a profile and a page and 2) That you’d like people to click through and “like” the page, to which you should provide a link.

So, a sample status update might read something like this:

Hi, friends! We’re in the process of switching over to a Fan Page. Will you join us? Please click the link below and then click the Like button.

You can, of course, craft this message to match your company’s brand and personality. The tone is up to you, but the message should be clear.

One potential source of confusion is bound to be use of the word “like.” Some users may read that and think you want them to hit the Like button included on the status update itself, rather than clicking through to your Fan Page and hitting the button there. Try to be clear about that.

As the deadline date approaches, consider clarifying the fact that profile is going to be deleted and that in order to stay in touch, your friends are going to need to take the extra step of converting to fans.

Don’t Get Spammy About It

We can’t stress enough how delicate the communication stage of the process is. It’s important to get the message across without annoying users. Never post more than two status updates per day about the change, as even that can come off as overbearing or repetitive to many people.

It might be tempting to post on people’s wall’s individually or send them multiple direct messages. Do this sort of thing at your own risk.

You’re almost certainly not going to get 100% of your friends to convert to fans. Ultimately, it’ll be up to them to decide whether or not they feel like clicking through and hitting that “Like” button.

Delete Your Company’s Profile

Finally, once you’ve reached your deadline and converted as many people as you could, it’s time to delete the original profile. Unfortunately, this is the only way to ensure that the it stops accumulating friends and maintaining two separate identities on Facebook can confuse people.

Source: How to Convert a Facebook Profile to a Page

To Celebrate The #Jan25 Revolution, Egyptian Names His Firstborn “Facebook”

February 19th, 2011 02:58 admin View Comments


Cultural relativity is an amazing thing. While American parents worry about their kids being on Facebook, Egyptian parents are naming their kids “Facebook,” to commemorate the events surrounding the #Jan25 revolution.

According to Al-Ahram (“The New York Times of Egypt”) a man in his twenties named has christened his first born daughter Facebook in tribute to the role the social media service played in organizing the protests in Tahrir Square and beyond.

Helmed by now-famous Googler Wael Ghonim, the “We Are Khaled Said” Facebook page showed up within 5 days of Said’s death in June and served as a hub for dissidence against Egyptian police brutality as well as a way to disseminate logistical information about the escalating anti-government protests until Mubarak’s resignation. Other activist pages like one actually called “Tahrir Square” cropped up shortly afterward.

Translation:

A New Day

Man Names His Newborn Girl Facebook

A young man in his twenties wanted to express his gratitude about the victories the youth of 25th of January have achieved and chose to express it in the form of naming his firstborn girl “Facebook” Jamal Ibrahim (his name.) The girl’s family, friends, and neighbors in the Ibrahimya region gathered around the new born to express their continuing support for the revolution that started on Facebook. “Facebook” received many gifts from the youth who were overjoyed by her arrival and the new name. A name [Facebook] that shocked the entire world.

There are five million Facebook users in Egypt, more so than any other country in the Middle East/North Africa region. Facebook itself has reported an increase in Egyptian users in the past month, with 32,000 Facebook groups and 14,000 pages created in the two weeks after January 25th.

While the baby girl could just have easily been called “YouTube,” “Twitter” “Google” or even “Cellphone Camera,” it seems like Facebook has become the umbrella symbol for how social media can spread the message of freedom. There are countless manefestation of this, the above graffiti in Cairo, “Thank you Facebook” protest sign, and Wael Ghonim himself personally expressing his gratitude to Mark Zuckerberg on CNN.

I’m hearing that the temporary military government has begun using Facebook to reach out to Egyptian youth, even creating a Facebook Fan Page page (here). The Ministry of Interior, in attempt to repair the image of the state police, has set up multiple pages. And while my guess is that being a locus of political uprisings wasn’t the original intent of the American college campus-based social network, somewhere Facebook CEO Mark Zuckerberg has got to be secretly proud.

The Internet as a whole should win the Nobel Peace Prize this year for all it’s done for democracy in the MENA region, but let’s not let this naming kids after websites get out of hand. I’d hate for little “Facebook” to have to share a classroom with a little “AOL,” or worse a little “Yahoo.” Even though you have to admit, a girl named “Quora” would be kind of pretty.

Jokes aside, click here for an excellent video of how young activists in Cairo documented the Egyptian protests despite the Internet blocks.

Thanks: Rami Taibah

Translation help: Mohamed El-ZohairyFadi AndrausOm z and Wael Al-Sallami

Source: To Celebrate The #Jan25 Revolution, Egyptian Names His Firstborn “Facebook”

“Let The Hacking Begin” Declares Person Who Hacked Zuckerberg’s Facebook Fan Page

January 25th, 2011 01:53 admin View Comments

Earlier today, a strange message appeared on Facebook CEO Mark Zuckerberg’s fan page. It read as follows:

Let the hacking begin. If facebook needs money, instead of going to the banks, why doesn’t Facebook let its users invest in Facebook in a social way? Why not transform Facebook into a ‘social business’ the way Nobel Price winner Muhammad Yunus described it? http://bit.ly/fs6rT3 What do you think? #hackercup2011

Who wrote such an odd and seemingly drunken message? Well, if you believe the page, Zuckerberg himself did. Shortly after posting, the post had over 1,800 likes and nearly 500 comments.

Obviously, Zuckerberg didn’t actually write it. Or at least, we’re pretty sure he didn’t. Instead, it would appear that his fan page was hacked. Facebook has now taken down the page — but not before we grabbed a screenshot.

We’ve reached out to them asking what exactly is going on. We’ll update when we hear back.

Source: “Let The Hacking Begin” Declares Person Who Hacked Zuckerberg’s Facebook Fan Page

Google Announces Chrome OS Pilot Program, 12.1 Inch Notebook Cr-48

December 7th, 2010 12:53 admin View Comments


Today at this morning’s major Chrome event, Google has just announced that Chrome OS… isn’t done. It still has work to do with camera drivers (for notebook USB ports), finishing Google Cloud Print, and more. But it wants to get the notebook into early adopters’ hands, so it’s announcing a new Pilot Program. Google will be distributing a notebook called Cr-48.

Consumers will be able to apply for this, but Google isn’t giving it away to just anyone. On its Facebook Fan Page, they ran a promotion a couple days, announcing a sticker for a Chrome laptop, if you did that quiz, you get a notebook. If you go to youtube.com/googlechrome and make a video showing why you’re an ideal candidate for this, you’ll have a chance to snag a notebook. And everyone in the audience at today’s event is getting one (everyone claps). And if you don’t fall into any of those buckets, you can go to this page to apply.

Google will also be deploying this to some partner businesses, including American Airlines, Kraft, Virgin America, the Department of Defense and more.

Source: Google Announces Chrome OS Pilot Program, 12.1 Inch Notebook Cr-48

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