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WakeMate Warns Users Of Major Safety Issue With Product After Some Burst Into Flames

December 31st, 2010 12:25 admin Leave a comment Go to comments

It was only days ago that we wrote that after nearly a year of delays, the first WakeMate units were finally shipping to customers. And now there’s some more bad news — really bad. Some of the initial units are apparently bursting into flames because of any issue with the USB charger included.

Repeat: Do not use the USB charger included with the shipping WakeMate units.

The company has just sent out the following notice to customers:

Hello WakeMate Customer,

We have just been alerted to a safety issue with our product. The black USB charger bricks that have been included with the product are defective. Do not use them.

The USB chargers were sourced through a Chinese vendor. We paid to have the proper certification and safety tests performed here in the U.S. for the chargers. However, tonight we were informed by a customer of a safety incident with the black USB chargers. Therefore, effective immediately we are recalling ALL USB charger bricks and informing our customers that it is not safe to use these USB chargers to charge your WakeMate.

We will continue to look into the situation but needed to email you immediately to ensure that you stop using and unplug the included Black USB Power Bricks.

We are extremely sorry that we sent a product containing defective components. However, we also want to stress that this issue is with the chargers only, and not with the WakeMate itself. It is still safe to use the included USB cable to charge the WakeMate, and it is safe to wear the WakeMate while sleeping.

I sincerely apologize for this mishap on our part. We are doing everything we can to prevent any further incidents with the USB charger bricks.

If you have any questions do not hesitate to contact me.

Sincerely,
Arun Gupta
CEO, Perfect Third Inc.

While the notice is specific about what exactly is defective, there are reports out there that units are catching on fire. For example, Jason Toff, a Googler, sent out this tweet tonight:

WARNING: my @WakeMate just burnt into flames, nearly catching my bed on fire. Do NOT use. Video of it afterward: http://twitvid.com/UBBWC

He followed up to say he was fine, but that he was lucky he was around or his home would be on fire right now.

Source: WakeMate Warns Users Of Major Safety Issue With Product After Some Burst Into Flames

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