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Dell Knew About Computer Failures

November 21st, 2010 11:56 admin Leave a comment Go to comments

CrossChris writes ” Freedom of information’ has revealed details of a lawsuit against Dell where they admit that they knew about a high failure rate of their products, but hid it from their corporate customers! From the article: ‘…Dell apparently encouraged its salespeople and technicians to not let customers know about known defects, and said internally that most customers (those who had not bought more than 50 machines) would be subject to “fix on fail”—that is, the company would only help them when their machines broke down. An internal presentation on the Optiplex GX and SX270 acknowledges that the company had discovered “quality issues,” but that employees should not proactively bring them to customers’ attention.’”

Source: Dell Knew About Computer Failures

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