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Apple’s Dead Pixel Policy For iPhone, iPad Revealed

November 4th, 2010 11:41 admin Leave a comment Go to comments

Iphone display

If you have always been curious as to how folks over at Apple decide when to replace your Apple gadget affected by dead pixel, you might want to keep a copy of this article as a ready reckoner for future use!

Folks at Boy Genius Report have come across an internal Apple document that outlines the “requirements†that would need to be satisfied before they take in your Apple product either for repairs or for a full replacement when it comes to LCD screen related issues. 

This document is designed to make life easier for Mac Geniuses at the Apple Store who would diagnose the issue and will recommend the next course of action.

As you can see in the image below the table shows the acceptable number of pixel anomalies for each product range. Interestingly, Apple hasn’t named any products here.

Since most Apple gadgets with a screen use LCD technology, all we need here are the screen sizes – which in itself is a good clue. For all Apple gadgets that has screen sizes ranging from 1 to 3.5- inches (i.e. iPods and iPhones), even one dead pixel should warrant a replacement. Going up the screen size ladder, we have the iPad with its 9.7 inch screen that could have up to three dead pixels. If the number is higher than this, your iPad is eligible to be either replaced or repaired.


The table also outlines the allowable numbers of pixel anomalies for Apple’s MacBook, MacBook Pro, iMac and Cinema Display lines.

That said, what is pertinent to note here is that at the end of the day, the approval for replacement is up to a Mac Genius.

Have you had any issues with Apple’s replacement procedure when it comes to issues related to dead pixels? Do you think Apple’s policy of replacement and repairs are reasonable enough?

[Via BGR]

Source: Apple’s Dead Pixel Policy For iPhone, iPad Revealed

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