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The Future of Tech Support

August 17th, 2010 08:30 admin Leave a comment Go to comments

snydeq writes “InfoWorld’s Christina Tynan-Wood reports on 7 emerging technologies and strategies that could make tech support less of a living hell for those in need of a fix. Augmented reality, self-healing systems, robot surrogates, avatar support — most seem the stuff of science fiction, but many are much closer than we might expect. ‘As products become more and more interconnected, support itself will break off from the current model and become a product of its own,’ Tynan-Wood writes. ‘The same model has already happened in corporate IT, where technicians must orchestrate knowledge and skills across a variety of technology products. Even as the techniques and technologies used by corporate IT will change in the coming years, the shift in consumer tech support to an integrated approach will pose new opportunities for today’s techs.’”

Source: The Future of Tech Support

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