Home > slashdot > Verizon Makes Offering Service Blocks a Fireable Offense

Verizon Makes Offering Service Blocks a Fireable Offense

June 20th, 2010 06:27 admin Leave a comment Go to comments

Presto Vivace sends in a report from David Pogue at the NYTimes, who learned from a Verizon customer service representative that the company has implemented a policy of punishing employees who suggest certain service blocks to customers looking to avoid unwanted or accidental fees. According to the representative, offering (for example) a web access block or premium SMS block without the customer asking for it can now lead to a reprimand or outright termination. The CSRs have also been directed to avoid issuing credits for such charges. “Essentially, we are to upsell customers on the $9.99 25mb/month or $29.99 unlimited packages for customers. Customers are not to be credited for charges unless they ask for the credit. And in cases such as data or premium SMS, where the occurrences may have gone months without the consumer noticing, only an initial credit can be issued.”

Source: Verizon Makes Offering Service Blocks a Fireable Offense

Related Articles:

  1. Verizon Offering AT&T’s iPhone Customers Attractive Trade-in Credit?
  2. Verizon To Begin Offering “Text To 911″ Service
  3. AT&T Offering iPhone Customers Unlimited Data Plan To Stop Them From Switching To Verizon
  4. Sprint Now Offering Vanity Phone Numbers Aliases With **Me Service
  5. AT&T Customers Sticking With Carrier Despite Verizon And Sprint Offering The iPhone
blog comments powered by Disqus