AT&T Drops Three Times More Calls Than Verizon
AT&T had explained that the reason for the improvements was due to the 100-day plan that AT&T executives set up in the middle of December to "dramatically improve" the carrier's network in densely populated areas, which included working with Apple to tweak iPhone to reduce load on AT&T’s network.
But at that time, our readers had pointed out that things haven’t changed as they still get dropped calls.
Folks at ChangeWave Research have just published the results of a survey in which they had asked 4040 smartphone users in March 2010, how many dropped calls they had experienced in the past three months.
According to the survey:
Verizon customers reported that 1.5% of their calls were dropped, which is the lowest among the four largest carriers in the US.
AT&T came last among the four largest carriers in the US. AT&T customers reported that 4.5% of their calls were dropped, which is three times as many as Verizon’s.
Sprint customers reported 2.4% of calls dropped while T-Mobile customers reported 2.5% of calls dropped.
As one would expect, the number of dropped calls seems to directly impact overall customer satisfaction. AT&T (along with T-Mobile) also came last in customer satisfaction.
This report is quite damaging for AT&T especially since the graph below indicates that the percentage of dropped calls has increased over the last few months instead of reducing. The dropped calls should have ideally reduced if AT&T had taken steps to improve its network.
If you’re an AT&T customer then we would like to hear your views in the comments below. Have you seen an increase or decrease in dropped calls?
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