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One Year Later, USPS Looks Into Gamefly Complaint

May 4th, 2010 05:03 admin Leave a comment Go to comments

Last April, we discussed news that video game rental service GameFly had complained to the USPS that a large quantity of their game discs were broken in transit, accusing the postal service of giving preferential treatment to more traditional DVD rental companies like Netflix. Now, just over a year later, an anonymous reader sends word that the USPS has responded with a detailed inquiry into GameFly’s situation (PDF). The inquiry’s 46 questions (many of which are multi-part) cover just about everything you could imagine concerning GameFly’s distribution methods. Most of them are simple, yet painstaking, in a way only government agencies can manage. Here are a few of them:
“What threshold does GameFly consider to be an acceptable loss/theft rate? Please provide the research that determined this rate. … What is the transportation cost incurred by GameFly to transport its mail from each GameFly distribution center to the postal facility used by that distribution center? … Please describe the total cost that GameFly would incur if it expanded its distribution network to sixty or one hundred twenty locations. In your answer, please itemize costs separately. … Does the age of a gaming DVD or the number of times played have more effect on the average life cycle of a gaming DVD?”

Source: One Year Later, USPS Looks Into Gamefly Complaint

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