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Verizon Defends Doubling of Early Termination Fee

December 19th, 2009 12:11 admin Leave a comment Go to comments

I Don’t Believe in Imaginary Property writes “Verizon is defending its decision to double its Early Termination Fee from $175 to $350 after being called to account by the FCC. They claim it’s because the higher fees allow them to offer more expensive phones with a lower up-front cost (PDF), and they also say that because they pro-rate the fee depending on how much of your contract is left, they still lose money. Apparently doing something about the Verizon customer service horror stories isn’t as good a way to retain customers as telling them that they have to pay several hundred dollars to leave.”

Source: Verizon Defends Doubling of Early Termination Fee

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